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D. Suggestions to supervisors when advising on discrimination concerns, problems and complaints
01Supervisors should offer assistance in case you are approached by staff or students who have a concern, problem or complaint in relation to discrimination for help or advice. Whenever necessary, you may seek confidential advice from the CS of CADSH about how to handle the case at 3943 8716 or email to padsh@cuhk.edu.hk.
02It is important for supervisors and managers to maintain strict confidentiality with regard to any complaints about discrimination in accordance with the existing University policies and applicable laws.
03However, staff and students who have a concern or a complaint of discrimination should be encouraged to self-manage the situation, if deemed appropriate. They may direct approach the discriminators with a view to stopping the unwanted behaviour. Correcting the situation immediately is in everyone’s interest. Ignoring the concerns may make the situation worse.
04To do so, staff and students can tell the discriminators to stop the behaviour immediately and/or ask them to apologise. If this could not stop the inappropriate behaviour, staff and students should consider taking further actions under the Procedures for Handling Discrimination Complaints, including approaching their immediate supervisor for help in achieving an informal resolution of the matter as soon as reasonably practicable.
05Staff and students should be advised to make records of the details of the incidents in case further actions may be taken against the discriminators.
06Also, the staff/students concerned may contact the CS of CADSH for advice and support. The CS will address their concerns with a view to clarifying the situation and discussing options available to resolve the matter.
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