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B. Understanding the University’s procedures for handling discrimination/harassment cases
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The University has established the procedures to deal with allegations or complaints of discrimination and to provide proper redress if and when discrimination, harassment and vilification occur. According to the complaint procedures, there are informal resolution and formal complaints. Conciliation and complaint investigation processes are available to staff and students through the Panel Against Discrimination and Sexual Harassment. Apart from conciliation and investigation, one of the options for resolving the complaints is to encourage staff and students to seek help from their supervisor(s).

a.    Informal resolution

(i)Staff or students who have a concern or a complaint of discrimination should approach their supervisor(s) for help in achieving an informal resolution of the matter as soon as reasonably practicable. If the resolution has not been achieved, the supervisor(s) should refer the staff or students concerned to the responsible officer at the Diversity and Inclusion Office (DIO), i.e. the Committee Secretary (CS) of the Committee Against Discrimination and Sexual Harassment (CADSH), for support and advice.
 

b.    Conciliation

(i)Conciliation is a voluntary process. It will only be arranged where both the complainants and the respondents are willing to be conciliated. If the parties reach a settlement, the agreement signed by the parties is legally binding. Under normal circumstances, attempts at conciliation do not require the filing of a written complaint.
(ii)The CS of CADSH will offer to facilitate conciliation of the complaint upon request of the complainants or the respondents. The complainants may elect to bypass conciliation and proceed directly with formal investigation.
 

c.    Investigation

(i)If the complainants wish the University to initiate an investigation into an act of discrimination, they should make a formal complaint by completing a complaint form with the Panel Against Discrimination and Sexual Harassment
(ii)The full text of the University’s Procedures for Handling Discrimination Complaints is available on the website of DIO at http://www.dio.cuhk.edu.hk/ or the website of CADSH at https://cadsh.cuhk.edu.hk/en-gb/.
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